Expanding Jurisdictions Project Support Officer

• Full-time, permanent opportunity
• High-performing, respected organisation in Sydney CBD
• Flexible hybrid working environment
• Grow your skills with comprehensive training and development

Looking for a career move where you can make a difference?
At EWON, we provide consumers with independent, free, informal dispute resolution services in the energy and water sectors. We strive to achieve fair and reasonable complaint outcomes, and our vision is for all NSW people to have equal and affordable access to energy and water products and services. Joining our team offers a unique career experience in a dynamic and rewarding environment.


About the Role
The Expanding Jurisdictions Project Support Officer is responsible for providing support to the Expanding Jurisdictions Team in relation to project coordination, our engagements with external stakeholders and members, and generally performing administrative tasks to support the smooth roll-out of new jurisdictions across EWON.


Key Accountabilities

• Establish and maintain project plans and milestones, support governance processes including risk and stakeholder registers, and prepare required project reports and internal communications.
• Provide secretariat support for internal working groups and external stakeholder/member advisory groups, including scheduling meetings, preparing agendas, taking minutes, and tracking actions.
• Coordinate logistics for stakeholder engagement activities, including meetings, invitations, briefing materials, follow ups, and planning for regional outreach trips.
• Work collaboratively with EWONs Members team to support the onboarding of new members, including organising training and materials.
• Assist the Communications team in the development, distribution and promotion of resources, including factsheets, website content, and social media posts.
• Assist in preparing internal resources about new jurisdictions in collaboration with Knowledge Management, Learning & Capability, and Dispute Resolution teams.

Required Skills and Experience

• Experience in a project support role, or administrative role within a project environment.
• Strong organisational and time management skills, with the ability to manage multiple competing priorities.
• High level of attention to detail and accuracy.
• Strong written and verbal communication skills including experience in stakeholder engagement.
• Demonstrated ability to work collaboratively with other teams and individuals.
• High-level skills in project planning software, such as Microsoft Planner, to establish, monitor and report on activities.
• A proactive, collaborative approach to working with internal and external stakeholders to support project activities.
• Occasional overnight travel may be required to support team activities.
• Computer literacy with high level of skills in Microsoft Office applications.

What we can offer you

• Flexible hybrid working arrangements.
• Additional leave benefits including birthday leave and 12 days annual sick/carer’s leave.
• Life and salary continuance insurance.
• Ongoing professional development and career growth.
• An exciting wellbeing program.
• Positive culture and high employee engagement.

Applications
If you are ready to take the next step in your career and become part of our dynamic team, then we'd love to hear from you.
To apply, please visit the recruitment portal on our Careers page. Your application should include a:

• current resume (max 3 pages)
• cover letter (max 2 pages)

To find out more about working at EWON and to view the position description, visit our website: www.ewon.com.au.
Applications close Tuesday 26 May 2026.


EWON Equal Opportunity Statement
At EWON we are committed to an inclusive culture and continue to strive for diverse representation that reflects the communities in which we work, and in which our members operate.
We welcome and encourage applications from all gender identities, disabilities, ages, religions, ethnicities and cultures, and particularly encourage First Nations people to apply.
We provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.

• Applications from agencies will not be considered at this time.
• Please note that only shortlisted applicants will be contacted.